TEMS 9.1打开软件提示an recoverable error occurred! would you like to save a diagnostic file。

如题。
TEMS 9.1打开软件提示an recoverable error occurred! would you like to save a diagnostic file。怎么解决，弄的我很是头疼，重装了补丁，也不好用，跪求高人指点，谢谢。